As a business owner, you understand the importance of computers and computer-based products. You use them to track account receivables and payables, maintain inventory, complete payroll, and communicate with employees, vendors and contractors. In short, computer-based products are the lifelines of your business. With so much riding on them, how do you know whom to entrust with their upkeep? Here are a few tips on selecting the right company to provide your business IT services.
Before you even begin your search, you will need to assess your needs. Consider how many employees you have, how many locations you have, how many devices and what kind (desktops, tablets, mobile phones, etc.) need to be included, what is your budget, and what type of assistance are you looking for in terms of business IT services. Some business IT services only work with very small or very large companies, or they only provide certain services, so it’s critical to know what you need in a company before you begin. Once you have a clear picture of your situation and needs, you can then begin to look for providers.
Personal referrals are best because, when you speak with other business owners about the business IT services they use, you know that you’re getting the truth. Ask associates questions about the IT companies professionalism, work ethic, response time, and quality. Of course, supplement that by contacting referrals provided to you by the businesses, but the people we know directly can always be trusted to give us truthful responses.
Once you have narrowed down the list of prospective business IT services, take the time to interview them. Don’t rely solely on the sales staff to give you the answers you’re looking for either. Ask questions such as how long have they been in business, what is the experience level of the employees who would be assigned to your account, what kind of packages do they offer, and how do they resolve disputes related to poor performance and equipment damage. And get it all in writing.
Whom you should hire to handle your businesses IT needs is a critical question. After all, the company you choose will be charged with protecting your data, which, for most businesses, means everything.