Comparison Chart - On Premises



  Silver Gold Platinum Platinum 24/7
Server Support
Server Maintenance Reactive Proactive Weekly Proactive Weekly Proactive Weekly
Server Response Time (Business Hours) 4 hours 4 hours 1/2/4 hours 1/2/4 hours
Server Response Times
(After Hours)
- - - 2/4 hours
Server Monitoring Schedule - - 24/7 24/7
Comprehensive Server Reporting - Monthly Reports Monthly Reports Monthly Reports
End User Support
Telephone Support Access check check check check
Online Support Access - check check check
User Support Hours Business hours Business hours Business hours 24/7
Customer Portal Access - check check check
Our Agreement
Fixed Monthly Cost Variable Yes Yes Yes
Min. Professional Support - 4 hours 8 hours 10 hours
Min. Contract Period - 12/24/36 months 12/24/36 months 12/24/36 months
Payment Method Prepaid Postpaid Postpaid Subscription
Benefit Summary
Guaranteed Support When Needed check check check check
No Ongoing Contract check - - -
Contract With SLA - check check check
Able to Budget - check check check
Fixed Cost - - - check
24/7 Support - - - check


Comparison Chart - Hosted Private Cloud



  Standard Premium
Server Support
Server Maintenance Proactive 24/7 Proactive 24/7
Server Response Times (Business Hours) 2 hours 2 hours
Server Response Times (After Hours) Next Business Day 4 hours
Server Monitoring Schedule 24/7 24/7
Comprehensive Server Reporting Monthly Reports Monthly Reports
Server Uptime 99.99% 99.99%
End User Support
Telephone Support Access check check
Online Support Access check check
User Support Hours Business hours 24/7
Customer Portal Access check check
Our Agreement
Fixed Monthly Cost Yes Yes
Min. Contract Period 12/24 months 12/24 months
Payment Method Subscription Subscription
Benefit Summary
Guaranteed Support When Needed check check
24/7 Server monitoring & Support check check
24/7 IT Helpdesk and Support line - check
Contract With SLA check check
Fixed Cost check check
Able to Budget check check
Servers located in military grade Data Centre check check
Quick business setup and highly scalable check check