Home IT Support On-Premises IT Support



If you prefer to locate your servers on your own premises then we can manage those servers for you as well as all user workstations and laptops, and your entire network through a combination of on site support and administration plus remote monitoring, support, and administration. This is the traditional model of I.T. support services. We have perfected our On-Premises Support solutions over many years.



On-Premises 24/7 Support Plan Platinum 24/7


Does your organisation provide mission critical, round the clock, systems that absolutely must be running reliably at all times? Through our active monitoring and alerting systems we can ensure that your mission critical systems are always available to your staff and/or customers. We can also help you to build in levels of redundancy that ensure minimum to zero interruptions in the event of a failure of one component.

You can have complete piece of mind knowing that AceNet Solutions has taken full responsibility and accountability for the day to day running and the lifecycle management of your information technology systems.

Let AceNet provide the professional, qualified systems engineers, when you need them, for a manageable monthly fee. No need to pay for overtime, holidays, superannuation, etc. An AceNet engineer will respond to your needs, as you need them, when you need them.

Platinum 24/7 On-Premises Support is designed to meet the all the requirements of your on-going IT management and support needs. We can be your complete IT department and fill the role of IT Manager, server administrator, desktop support specialist, strategic planning advisor and project manager. We accomplish this through our layered team approach, rather than relying on the skills of any one person; you will have a whole team of professionals to provide a wide array of skills and depth of experience, as well as a dedicated senior site supervisor and relationship manager.


The Platinum 24/7 Support Plan includes:

  • Ongoing, proactive & scheduled server and network maintenance and administration to guarantee maximum uptime and performance of your IT infrastructure at all times
  • Continuous monitoring of servers and critical devices, automated repair of selected faults, remote alerting of anomalies and pending failures so that staff in our Network Operations Centre can attend to problems in the fastest possible time-frame, and even mitigate issues before any impact is felt and become a costly source of lost productivity
  • The hightest level of on-demand, unlimited telephone & remote support
  • Your own outsourced IT department – a complete team of professionals
  • On-Premises support whenever required, regardless of time of day, or day of the year
  • A service level agreement (SLA) with guaranteed uptime incident response times
  • 24/7 support for businesses that cannot afford to have lost productivity of staff due to IT failures
  • Monthly management reports giving you a clear picture of the performance of your infrastructure, status of your assets, and highlight any area which could potentially become problematic – with our planning recommendations
  • Strategic planning guidance and assistance to ensure your IT investment fully supports your fundamental business or organisational objective and remains within your budget
  • Regular management meetings with key internal stakeholders to keep you informed and aware, and keep us accountable


Platinum Support Plan Platinum


Does your organisation provide mission critical, round the clock, systems that absolutely must be running reliably at all times? Through our active monitoring and alerting systems we can ensure that your mission critical systems are always available to your staff and/or customers. We can also help you to build in levels of redundancy that ensure minimum to zero interruptions in the event of a failure of one component.


» 2 Hour response time
» Unlimited Support
» Minimum 10 hours a week on support and maintenance
» Comprehensive support logging system and reporting

With our Platinum Support Plan you have access to our maximum discounted rate for only a 10 hour per week commitment. There is an optional 2 hour response time to call-outs, as an alternative to the standard 4 hour response. With Platinum Support Plan you have a fully managed and maintained network and we'll lock in our competitive rates for up to 3 years. This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services. Example: 20-30 staff members with 2-4 servers on site. Users mainly require support during normal business hours.



Gold Support Plan Gold


This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services.

Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.


» 4 Hour response time
» Unlimited Support
» Minimum 4 hours a week on support and maintenance
» Comprehensive support logging system and reporting

With our Gold Support Plan you receive similar benefits to that of our Platinum plan for only a 4 hour per week commitment. Locked-in rates for up to 3 years, regularly scheduled visits by one of our engineers, and additional onsite visits or remote support, when required, within a four-hour window from the time of your request.

This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services. Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.



Silver Support Plan Silver


This plan is ideal for organisations, with their own servers on site, who prefer a pay-as-you-go I.T. support service. This plan provides for professional reactive support services.

Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.


» 4 Hour response time
» No ongoing contract or costs
» Comprehensive support logging system and reporting

Our Silver Support Plan is our entry-level support package. It allows you to pre-pay for blocks of support time which are valid for 12 months, and when you call us, a technician will be onsite within 4 hours. There are no on-going contracts or hidden costs.

This plan is ideal for organisations, with their own servers on site, who prefer a pay-as-you-go I.T. support service. This plan provides for professional reactive support services. Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.