If you prefer to locate your servers on your own premises then we can manage those servers for you as well as all user workstations and laptops, and your entire network through a combination of on site support and administration plus remote monitoring, support, and administration. This is the traditional model of I.T. support services. We have perfected our On-Premises Support solutions over many years.

Gold


If you prefer to locate your servers on your own premises then we can manage those servers for you as well as all user workstations and laptops, and your entire network through a combination of on site support and administration plus remote monitoring, support, and administration. This is the traditional model of I.T. support services. We have perfected our On-Premises Support solutions over many years.

This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services.

Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.

» 4 Hour response time
» Unlimited Support
» Minimum 4 hours a week on support and maintenance
» Comprehensive support logging system and reporting

With our Gold Support Plan you receive similar benefits to that of our Platinum plan for only a 4 hour per week commitment. Locked-in rates for up to 3 years, regularly scheduled visits by one of our engineers, and additional onsite visits or remote support, when required, within a four-hour window from the time of your request.

This plan is ideal for organisations, with their own servers on site, who wish to cap and control I.T. support costs and take advantage of reduced hourly rates. This plan provides for professional proactive and reactive support services as well as actively managed services. Example: 5-10 staff members with 1-2 servers on site. Users mainly require support during normal business hours.